Effective Date: 27 May 2026
Welcome to The Cedar Escape. We aim to provide every guest with a peaceful and seamless booking experience. Please read our refund policy carefully before making a reservation.
1. Booking Confirmation
A booking is only confirmed once full payment or the required deposit has been received and you have received a confirmation email from The Cedar Escape.
2. Cancellation by Guest
More than 14 Days Before Check-In
Guests who cancel more than fourteen (14) days before their scheduled check-in date will receive a full refund minus any payment processing or administrative fees.
7–14 Days Before Check-In
Cancellations made between seven (7) and fourteen (14) days before check-in will receive a 50% refund of the total booking amount.
Less than 7 Days Before Check-In
Cancellations made less than seven (7) days before check-in are non-refundable.
No-Shows
Guests who fail to arrive on the scheduled check-in date without prior notice will not be eligible for a refund.
3. Date Changes & Rescheduling
Requests to reschedule bookings are subject to availability and must be made at least seven (7) days before arrival. The Cedar Escape reserves the right to charge an administrative or seasonal rate adjustment fee.
4. Early Departures
No refunds or credits will be issued for shortened stays, early departures, or unused nights after check-in.
5. Cancellation by The Cedar Escape
In the unlikely event that we are unable to honour your booking due to unforeseen circumstances, maintenance issues, safety concerns, or force majeure events, guests will receive either:
- A full refund, or
- The option to move the booking to a future available date.
The Cedar Escape shall not be liable for additional costs including transport, flights, or third-party accommodation expenses.
6. Weather & Natural Conditions
The Cedar Escape operates in a natural outdoor environment. Refunds will not be issued for:
- Rain or adverse weather conditions
- Wildlife activity
- Power interruptions beyond reasonable control
- Insects or natural environmental factors
7. Refund Processing
Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your banking provider.
8. Third-Party Bookings
Bookings made through third-party platforms or travel agents may be subject to their own cancellation and refund policies. Guests should contact the relevant provider directly.